Privacy Policy for BMS Global

Last Updated: May 12, 2025

BMS Global (referred to as “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other relevant Australian laws. Our services include education placement, immigration consultation, and visa processing assistance for studying and staying in Australia and various kinds of Australian visa applications such as visitor visa, student visa, skilled migration, work visa, partner visa and appeals to review tribunal for visa refused or visa cancelled.

1. Information We Collect

We may collect the following types of personal information:

1. Identity and Contact Details: Name, date of birth, address, email address, phone number, and other contact information.
2. Education and Visa-Related Information: Academic records, qualifications, English language proficiency results, passport details, visa application details, and other information required for education placement or visa processing.
3. Financial Information: Payment details (e.g., bank account or credit card information) for processing service fees.
4. Other Information: Information provided during consultations, preferences for marketing communications, and website usage data (e.g., IP address, browser type, and pages visited).

2. How We Collect Information

We collect personal information directly from you when you:

1. Complete forms on our website (https://www.bmsglobal.com.au/) or during consultations.
2. Contact us via email, phone, or other communication channels.
3. Engage with us for education placement or visa processing services.
4. Subscribe to our marketing materials or newsletters.

We may also collect information indirectly through:

1. Publicly available sources (where permitted by law).
2. Third-party service providers, such as analytics tools, that collect website usage data.

3. How We Use Your Information

We use your personal information for the following purposes:

1. To provide education placement and consultation services, including assessing your eligibility for study programs and institutions.
2. To assist with visa applications and related processes for studying or staying in Australia.
3. To communicate with you about our services, respond to inquiries, or provide updates on your applications.
4. To process payments for our services.
5. With your consent, to send you marketing materials, newsletters, or promotional offers about our services.
6. To improve our website and services through analytics and user feedback.
7. To comply with legal obligations, including those related to the Department of Home Affairs (formerly the Department of Immigration and Border Protection).

4. Disclosure of Personal Information

We do not disclose your personal information to any third parties except in the following circumstances:

1. Department of Home Affairs: We may disclose your personal information to the Department of Home Affairs as required for visa processing or compliance with Australian immigration laws.
2. Service Providers: We may engage trusted third-party service providers (e.g., IT or payment processing providers) to perform specific functions on our behalf. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
3. Legal Obligations: We may disclose your information if required by law, such as in response to a court order or request from a regulatory authority.
4. With Your Consent: We may share your information with other parties (e.g., educational institutions) if you provide explicit consent.

We do not sell, trade, or otherwise share your personal information with any other entities for marketing or other purposes without your consent.

5. Marketing Communications

With your consent, we may send you marketing materials, newsletters, or promotional offers about our services. You can opt out of receiving these communications at any time by:

1. Clicking the “unsubscribe” link in our emails.
2. Contacting us at email: satish.patel@bmsglobal.com.au or phone: +61 8 9226 2686 or mobile + 61 416 014 257.

We will promptly process your request to opt out and ensure no further marketing communications are sent unless you re-subscribe.

6. Storage and Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. These steps include:

1. Storing data on secure servers with encryption where appropriate.
2. Implementing access controls to limit who can view your information.
3. Regularly reviewing our security practices to ensure compliance with industry standards.

Your personal information may be stored electronically or in hard copy, depending on the nature of the data and our operational requirements.

7. Access and Correction of Your Information

Under the Privacy Act 1988 (Cth), you have the right to:

1. Access: Request access to the personal information we hold about you.
2. Correction: Request correction of any inaccurate, incomplete, or outdated information.

To make a request, please contact us at email: satish.patel@bmsglobal.com.au or phone: +61 8 9226 2686 or mobile + 61 416 014 257. We will respond to your request within a reasonable period, typically within 30 days. In some cases, we may deny access (e.g., if it would infringe on another person’s privacy or is prohibited by law). If access is denied, we will provide you with written reasons.

8. Overseas Disclosure

In some cases, your personal information may be disclosed to overseas recipients, such as educational institutions or visa processing authorities, as part of our services. We will only disclose your information overseas:

1. With your consent; or
2. Where required for visa processing or education placement; or
3. Where we have taken reasonable steps to ensure the overseas recipient complies with the APPs or similar privacy protections.

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. Cookies may collect information such as your IP address, browser type, and pages visited. You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

10. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

1. Visa and education-related information may be retained for the duration of your application process and for a reasonable period thereafter to comply with legal or auditing requirements.
2. Marketing preferences will be retained until you opt out.

When your information is no longer needed, we securely delete or anonymize it.

11. Complaints and Contact Details

If you have concerns about how we handle your personal information, please contact us at:

BMS Global

satish.patel@bmsglobal.com.au

+61 8 9226 2686 / + 61 416 014 257

Unit 2 / 73 Outram Street West Perth WA 6005 Australia.

We will investigate your complaint and respond within a reasonable period, typically within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website (https://www.bmsglobal.com.au/) with the “Last Updated” date revised. We encourage you to review this policy periodically.

This Privacy Policy is designed to comply with the Australian Privacy Principles and other relevant Australian laws. For further information about your privacy rights, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.